- Login to your Clientforce account.
- Select “Campaigns”.
3. Click on the campaign you want to set reply handling for. Click “Settings”.
4. Select “Replies Handling”
5. Specify what you want to do when a lead replies to your emails. Mark a lead as ‘Finished’ or choose to ‘Continue sending emails’ by clicking on the drop-down icon.
6. You can also set Clientforce to mark a lead as ‘Finished’ if the contact doesn’t reply within a set time. To do this, set your desired time by clicking on the ‘Up’ and ‘Down arrows to increase or decrease the number of days you wish.